Effective Date: 6/1/2026
Last Updated: 7/27/2026
Your privacy is our priority. We ensure your data stays secure and protected.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, HOW YOU CAN GET ACCESS TO THIS INFORMATION, AND YOUR RIGHTS REGARDING YOUR INFORMATION. PLEASE REVIEW IT CAREFULLY.
You Are Accountable, Inc. (“Accountable,” “we,” “us,” or “our”) provides a recovery-accountability platform that may include coaching, check-ins, identity verification, drug testing, alcohol monitoring, and related support services.
The Services combine a technology platform with recovery support services. Accountable operates the platform, technology, monitoring tools, and administrative services. Accountable’s platform supports both non-clinical peer counseling and physician-led services.
Peer counseling provided by Accountable is non-clinical peer support delivered by trained peer recovery specialists employed by You Are Accountable, Inc. Peer recovery coaching is not therapy, medical care, or a substitute for treatment by licensed professionals, and it does not diagnose, treat, cure, or prevent any disease or disorder.
Alternatively, when Services are provided to Members through Accountable’s third- party medical service provider network, a physician will monitor and evaluate the recovery coaching services. Where professional physician or clinical services are provided — including covered services billed to a payer — they are provided by the following third-party medical service providers: You Are Accountable Medical, PA, You Are Accountable Medical NJ, PC, You Are Accountable NY, PC and You Are Accountable TX, PA and other associated provider groups.
This Notice of Privacy Practices (“Notice”) explains how we may use and disclose your protected health information (“PHI”), including substance use disorder records protected by 42 C.F.R. Part 2 where applicable, and describes your rights and our legal duties.
Who This Notice Applies To
This Notice applies when Accountable acts as a HIPAA covered entity, such as when we provide services and bill a health plan directly. When we provide services on behalf of a healthcare provider, treatment program, or payer, we may act as that organization’s business associate, and that organization’s own notice of privacy practices may also apply to you. If your records are protected by 42 C.F.R. Part 2, this Notice also describes additional confidentiality protections that apply to those substance use disorder records.
Our Legal Duties
We are required by law to maintain the privacy and security of your PHI, give you this Notice, follow the terms of the Notice currently in effect, and notify you if a breach occurs that may have compromised the privacy or security of your information. We may change this Notice in the future, and any revised Notice will apply to information we already have about you as well as information we receive in the future.
How We May Use and Disclose Your Information Without Written Authorization
Treatment. We may use and disclose PHI to provide, coordinate, or manage your services, including coaching, care coordination, drug testing, alcohol monitoring, identity verification, check-ins, medication-management support, and communications with your care team or treatment program where permitted.
Payment. We may use and disclose PHI to verify insurance eligibility, submit claims, obtain reimbursement, process payment, coordinate benefits, and communicate with Medicare, health plans, payers, or their contractors about payment for your services.
Healthcare operations. We may use and disclose PHI for our operations, such as quality review, compliance review, care documentation, credentialing, auditing, fraud prevention, security, training, legal compliance, customer support, analytics, and improving our services.
Business associates and service providers. We may disclose PHI to vendors and service providers who perform services for us, such as cloud hosting and identity verification, laboratory testing, payment processing, SMS delivery, diagnostics, analytics, transcription, and documentation support. Where required, these parties must agree in writing to protect your information and use it only as permitted by law and their agreements with us.
Legal, safety, and public purposes. We may use or disclose PHI when required or permitted by law, including for public health activities, health oversight, workers’ compensation, law enforcement, judicial or administrative proceedings, preventing serious threats to health or safety, reporting suspected abuse or neglect where required, responding to valid legal process, and complying with federal or state program requirements.
Substance Use Disorder Records
Because Accountable supports addiction recovery, some records we create or maintain may be substance use disorder records protected by 42 C.F.R. Part 2. These records generally may not be used or disclosed unless you provide written consent or unless Part 2 permits the use or disclosure, such as in a medical emergency, for certain research, audit, or evaluation activities, or pursuant to a court order that meets Part 2 requirements.
You may provide a single written consent authorizing future uses and disclosures of your Part 2 records for treatment, payment, and healthcare operations, and you may revoke that consent at any time, except to the extent we have already relied on it. We will not use or disclose Part 2 records for criminal, civil, administrative, or legislative proceedings against you unless permitted by Part 2 or authorized by a Part 2-compliant court order.
Uses and Disclosures That Require Your Written Authorization or Consent
We will obtain your written authorization or consent when required by law, including for most uses and disclosures of psychotherapy notes, uses or disclosures for marketing, disclosures that constitute a sale of PHI, certain disclosures of substance use disorder records, and disclosures to people you designate as members of your personal care team when required. If you authorize us to use or disclose information, you may revoke that authorization in writing at any time, except to the extent we have already relied on it.
Identity Verification, Biometrics, and AI-Assisted Documentation
We may use photos, videos, face-related data, and AI-assisted tools to verify your identity, detect fraud or tampering, review testing submissions, transcribe coaching or care sessions, and generate documentation notes. We do not use this information for advertising, and we do not sell it. Where biometric data is collected for identity verification, we obtain the consent required by applicable law and retain and destroy biometric data according to our Biometric Data Retention and Destruction Policy.
Your Rights
Get a copy of this Notice. You may ask for a paper or electronic copy of this Notice at any time.
Access your information. You may ask to inspect or receive a copy of your PHI, subject to limited exceptions.
Request an amendment. You may ask us to correct information you believe is inaccurate or incomplete. We may deny the request in certain circumstances, but we will explain why in writing.
Request confidential communications. You may ask us to contact you in a specific way or at a specific location.
Request restrictions. You may ask us to limit certain uses or disclosures. We are not always required to agree, except where required by law.
Receive an accounting of disclosures. You may ask for a list of certain disclosures of your PHI made during a legally specified period.
Revoke an authorization or consent. You may revoke certain authorizations or consents in writing, subject to legal limits and actions already taken in reliance on them.
File a complaint. You may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. You will not be retaliated against for filing a complaint.
How to Exercise Your Rights
To exercise your rights or ask questions about this Notice, contact us at privacy@youareaccountable.com, call (646) 450-7641, or write to: You Are Accountable, Inc., Attn: Privacy Officer, 331 Newman Springs Road, Building 3, Suite 320, Red Bank, NJ 07701.
Complaints
If you believe your privacy rights have been violated, you may submit a complaint to us using the contact information above. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. If your complaint concerns substance use disorder records protected by 42 CF.R. Part 2, you may also submit a Part 2 complaint through the federal complaint process. We will not intimidate, threaten, coerce, discriminate against, or retaliate against you for filing a complaint or exercising your rights.
Availability and Changes to This Notice
We will make this Notice available to anyone who asks for it and will post it on any website we maintain that provides information about our services. We may revise this Notice from time to time. If we make a material change, we will update the effective date and make the revised Notice available as required by law.
