Recovery doesn't look the same for everyone. We help you find yours.
Your navigator has been through recovery themselves. They work with you to build the version that fits your life. Covered through Medicare.
For families —You can do all of this on their behalf. Start the eligibility check with their information, and we'll walk you through what comes next.
In crisis? Call or text 988 anytime — free, confidential, 24/7.
There's no one right way to recover. There's the way that worked for your neighbor, the way that didn't work for you ten years ago, and the way you haven't tried yet. We help you find the third one.
You get one navigator. They've been through recovery themselves. They listen to what your life actually looks like — your health, your family, your history with all of this — and help you build something that fits. Some weeks that's a phone call. Some weeks it's a video check-in. Some weeks it's a conversation about what almost worked and why. We follow your shape, not the other way around.
Three things, every single week.
You don't need another brochure. You need someone in your corner doing the work.
Someone who's been there picks up the phone.
Text, call, or video — every week, calibrated to whatever you can handle. No scripts. No judgment. You don't have to be ready to quit.
The practical stuff, sorted.
Rides to appointments. Meals when cooking is hard. Coordination with your doctor. Connections to community resources. Recovery isn't just about feelings.
Someone in your corner.
A plan built around your goals, not someone else's idea of recovery. We show up when it helps, step back when it doesn't.
For families —With your loved one's consent, you can be part of the team — informed, included, and in the loop. Without consent, their privacy is absolute.
Recovery comes in every shape and size.
No prerequisites. No judgment. We meet you where you actually are.
Some people need a daily check-in. Some need a once-a-week call. Some need help getting back on their feet after a setback. Some need someone to call before the setback happens. Some have done rehab and want what comes after. Some have never tried anything formal and want a place to start.
We've worked with all of them. Your navigator helps you figure out which one of those is you right now — and adjusts as that changes.
Someone who's been there.
"I know what it feels like to come home from rehab and not know what tomorrow looks like. My job is to show up — every week, whatever works."
Every advocate at Accountable is a trained recovery specialist with their own lived experience. The match isn't random — you're paired with someone whose story actually rhymes with yours.
Four steps to get going.
Mostly online. Most members are paired with their specialist within 24 hours.
Tell us about you.
Name, date of birth, Medicare info. We check what's covered before any visit.
We match you with a trained recovery specialist.
Someone whose story rhymes with yours. The match is intentional, not random.
A short visit with a doctor.
By phone or video. This is to assess clinical eligibility. Medicare requires this step to set up services.
Your specialist starts showing up.
Every week, however works best — call, or video. The work that makes recovery stick.
For families —You can complete the eligibility check and intake form on their behalf. The one step that requires them directly is the visit with a navigator — they need to be on that call. From there, their navigator takes over.
Let's start with the basics —
2 minutes.
No phone call needed. We'll email you the result and a navigator will follow up.
Numbers that matter.
people we've walked this with
as many trips back to detox or rehab within a year
Based on our data over the last 5 years compared to industry baselinesmembers would recommend us to a friend
Based on member surveys, 2020–2025What members say about us.
Real reviews from real members. Edited only for length and to protect privacy.
Covered. Verified. No surprises.
Members who qualify for the benefit usually pay nothing or a small amount. We confirm the exact cost in writing before any visit.
What people ask first.
Open whichever ones you need. Skip the rest.
You don't have to do this alone.
Whether you're starting this for yourself or for someone you love, the eligibility check takes about two minutes and costs nothing to find out.
Live FreeAccountable Navigator provides peer recovery support services and is not a substitute for medical care, addiction treatment, or emergency services. If you or a loved one is in crisis, call or text 988 to reach the Suicide & Crisis Lifeline.
Accountable is an independent Medicare-enrolled provider of peer recovery support services billed under Medicare Part B. Accountable is not affiliated with, endorsed by, or sponsored by the federal Medicare program, the Centers for Medicare & Medicaid Services (CMS), or the Social Security Administration. Coverage, eligibility, and out-of-pocket costs depend on your specific Medicare plan. Clinical services are furnished by licensed physicians of our affiliated medical practice based on each member's individualized care plan.
Your information is protected under HIPAA and 42 CFR Part 2, the federal rule that gives substance use disorder records enhanced privacy protection. We share information outside your care team only with your written consent. See our Notice of Privacy Practices for details.
