For families
Helping someone you love is hard. Doing it alone is harder.
We help families bring up recovery, find a version that might actually fit, and walk through what may be covered under Medicare. Your navigator has been through recovery themselves — and worked with families who've been exactly where you are.
Free, private, no pressure. Our intake team talks to you first.
In crisis? Call or text 988 anytime — free, confidential, 24/7.
Most of the people we support were first contacted by someone who loved them. A daughter who couldn't watch anymore. A husband who didn't know what to say. A sister who'd already tried twice. If that's you, you're not betraying them. You're doing the part they can't do yet.
You don't have to figure out the right words alone. You don't have to know whether they'll say yes. You don't have to be sure this will work. You just have to make a call that takes the first piece off your plate.
Recovery comes in every shape and size.
What didn't work before doesn't mean nothing will work.
Some people need a daily check-in. Some need a once-a-week call. Some need help getting back on their feet after a setback. Some need someone to call before the setback happens. Some have done rehab and want what comes after. Some have never tried anything formal and want a place to start.
We've worked with all of them. A navigator helps figure out which one of those fits your loved one right now — and adjusts as that changes.
How we help families.
Three steps. You're in control of every one of them.
We listen first.
A free call with one of our intake specialists. You tell us what's been happening, what's been tried, and what you're worried about. They can talk through whether this might be a fit and answer your questions — no commitment, no pressure.
Medicare's coverage relationship is with your loved one, not with you. Our intake call helps you understand the service so you can help them take the next step.
We help you bring it up.
No scripts, no pressure. We share words that have worked for other families and answer the specific questions you're afraid your loved one will ask. You decide if and when to start the conversation.
We're ready when they are.
If your loved one decides to take a step, a navigator is paired with them. We explain what may be covered under their Medicare plan, what their cost share could look like, and what working together might include. Coverage confirmed in writing before services begin.
What happens when they're ready.
The same four steps as anyone who starts with us — we'll walk alongside you through all of them.
Tell us about them.
Name, date of birth, Medicare info. We check what may be covered before any visit. You can help gather this.
We match them with a navigator.
Someone whose story rhymes with theirs. The match is intentional — not random. With their consent, we can let you know who they've been paired with.
A short visit with a doctor.
By phone or video. This is to assess clinical eligibility. Medicare requires this step to set up services — only your loved one needs to be on this call.
Their navigator starts showing up.
Every week, however works best. With your loved one's permission, their navigator can contact you at key points to keep you in the loop — without sharing what's said in sessions.
The people your loved one would work with.
Every navigator has their own lived experience with recovery. The match isn't random — it's intentional.
"My dad had been through two rehabs and we'd given up. The navigator had ten years sober and somehow got him to agree to a phone call. Eight months in he's still picking up. I never thought we'd get here."
Questions families ask first.
Open the ones that apply. Skip the rest.
Looking for help for yourself? Our main Medicare recovery page is here →
You don't have to figure this out alone.
Our intake team picks up the phone. They listen to what's been happening. No judgment, no pressure. Just a conversation that takes the first piece off your plate.
Live FreeAccountable Navigator provides peer recovery support services and is not a substitute for medical care, addiction treatment, or emergency services. If you or a loved one is in crisis, call or text 988 to reach the Suicide & Crisis Lifeline.
Accountable is an independent Medicare-enrolled provider of peer recovery support services billed under Medicare Part B. Accountable is not affiliated with, endorsed by, or sponsored by the federal Medicare program, the Centers for Medicare & Medicaid Services (CMS), or the Social Security Administration. Coverage, eligibility, and out-of-pocket costs depend on the member's specific Medicare plan. Only the Medicare beneficiary can consent to and enroll in Principal Illness Navigation and Peer Support services — family members cannot enroll a loved one without the member's written consent.
All information shared by family members is held in strict confidence. We will never contact a member or disclose whether a loved one is enrolled without the member's written consent. Member records are protected under HIPAA and 42 CFR Part 2. See our Notice of Privacy Practices for details.
